Please read through these before contacting us. If you do not see your question, please email us at enchantedboxhelp@gmail.com

Interested in reviewing a box? Or including your product in our box?Email us at Enchantedbookbox@gmail.com with the subject line Reviewer Or Vendor!

When is the next months theme released?

We release the theme at the beginning of every month.

When do the boxes shipped?

Boxes ship around the 20th-25th of every month unless one of the products are delayed.

When will I be able to purchase next months box?

Boxes are released the 5-10 of every month.

I ordered a box this month, when will I get it? 

If you ordered a box at the end of the month that means your box will ship the middle of the next month. Ex. I ordered a box May 6th when boxes went live. That means you ordered June's box and it will be shipped in June.

I received the same book in another box, can I get a refund?

Unfortunately, we can not give a refund if this occurs. 

I bought a box but no longer want it, can I get a refund?

 Unfortunately, once an order is placed we can not refund it. We also do not take boxes back once they ship. 

My box was returned and I was refunded but not for shipping. Why?

Once a package is shipped we do not refund shipping no matter the circumstance.

I'm missing an item in my box! 

Please email us at enchantedboxhelp@gmail.com with a picture of your box, order conformation email.

I just want to test out the box, do I have to get a subscription?

No, we always release a certain amount of one time boxes every month for you to try before subscribing. These are located in our shop section.

Will the box include a new release/hardback?

Yes! Each month includes a new release!

What will next months book be?

The book will always be a young adult book, but the book itself will be kept a surprise.

How many items will be in each box?

Each box will include 5-7 items that go along with that months theme.

Why is the rep code not working? 

Rep codes can only be used for subscriptions. If you‘re purchasing a one time box the codes won’t work.

I live outside the US and still haven't received my box. 

Please allow  3-6 weeks before contacting us as international orders take a bit longer.

I just signed up for a subscription, why was I charged?

Once you sign up for a subscription you are automatically charged and will be receiving whatever box is on sale that month.

Please note that if your box is returned to us for any reason and you‘d like a refund, we will only refund the price of the item. No shipping will be refunded.